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Getting started
Not sure where to start? That's okay. Simply share your current concerns, preferred language, and availability with our Client Support Team. We'll help you understand your options and recommend the most suitable next step.
Adult Counselling
1. Get in Touch
Get in touch via our online booking form, email (recommended), WeChat (recommended), or WhatsApp (recommended).
During business hours, we usually respond within 2 hours and will help you arrange the next steps.
Email: info@psywell.com
Wechat: PSYWELL_London
Whatsapp: 07494 012117
2. Free
Pre-Consultation
We will arrange a complimentary 15–20 minute pre-consultation with a suitable counsellor. This conversation helps us understand your needs, expectations, previous counselling experience, and current circumstances, so that we can recommend the most appropriate support.
The pre-consultation is not a formal therapy session.
3. Session starts
If both you and your counsellor feel that therapy is the right next step, we will confirm your first appointment, including the session format, fee, and other practical arrangements.
Standard therapy sessions last 50 minutes, with a small amount of flexibility (approximately ±5 minutes) where clinically appropriate.
Children Counselling
1. Get in Touch
Parents or primary caregivers can contact us via our online booking form, email (recommended), WeChat (recommended), or WhatsApp (recommended).
You are welcome to briefly tell us about your child's age, current emotional or behavioural concerns, family and school circumstances, and the type of support you are looking for.
During business hours, we usually respond within 2 hours and will guide you through the next steps.
Email: info@psywell.com
Wechat: PSYWELL_London
Whatsapp: 07494 012117
2. Free Pre-Consultation
We will arrange a complimentary 30-minute online pre-consultation with a counsellor experienced in working with children and families.
The purpose of this conversation is to understand your child's developmental history, emotional and behavioural concerns, parent–child interactions, school adjustment, previous assessments or support, and any immediate safeguarding concerns.
This pre-consultation is intended to help us understand your child's needs and determine the most appropriate service. It is not a formal therapy session or a comprehensive psychological assessment.
3. Confirm Your Child's Service Plan
Following the pre-consultation, the counsellor will recommend the most appropriate service based on your child's age, developmental stage, and individual needs. This may include individual counselling for children or adolescents, parent consultation, parent–child support, art psychotherapy, VIPP, family counselling, or a more comprehensive assessment.
Once the service pathway has been agreed, we will confirm the first appointment, including who will attend, the session format, duration, fees, and any further arrangements.
*Young people are welcome to contact us directly to discuss the support they are looking for. We will consider their age, individual needs and safety to determine the most appropriate service. For clients under 18, parental or legal guardian consent is required before therapy starts. Safeguarding concerns will be handled in accordance with professional and legal guidelines.
Getting started
How to make a booking
1. Get in Touch
A primary contact person (e.g. one partner or a family member) can get in touch with us via our online enquiry form, email (recommended), WeChat (recommended), or WhatsApp.
During our business hours, we usually respond within 2 hours and discuss the next steps with you.
Email: info@psywell.com
Wechat: PSYWELL_London
Whatsapp: 07494 012117
2. Free Pre-Consultation
We will arrange a 15–20 minute initial Phone call to understand the main concerns within the relationship or family, who will be involved in the sessions, the goals for therapy, and whether there are any safeguarding issues, such as domestic abuse, coercive control, child protection, or other immediate safety concerns.
Please note that this free initial consultation is not a therapy session
3. Session starts
If both the participants and the counsellor agree that joint therapy is appropriate, we will confirm the participants, session format, duration, fees, and other practical arrangements.
For family therapy, not all family members need to attend every session. The participants involved may be adjusted throughout the process, depending on the therapeutic goals and the family's needs.