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PSYWELL Ltd. GDPR Privacy Policy

This Privacy Policy describes Our (Psywell Ltd.) policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.


1. Interpretation and Definitions


1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


1.2 Definitions

For the purposes of this Privacy Policy:

  • (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Psywell Ltd., (Company Registration No. 13754917) Beaufort Square, London, NW9 4FF.

  • are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • refers to: United Kingdom

Personal Data is any information that relates to an identified or identifiable individual.

  • refers to the counselling or coaching or therapy sessions that We provide.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • refers to Psywell Counselling, accessible from

  • means the individual accessing or using the Service.


2. Collecting and Using Your Personal Data


2.1 Type of Data Collected


2.11 Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address

  • Emergency contact

  • GP details

  • Medical conditions & medication


2.12 Counselling and therapeutic data/ record

When you choose to proceed your counselling/therapy/coaching with us, we will need to keep record of the progress of the session. That being said, the following information may be kept in record in our file created under your name for precautionary measures:

  • The information you shared (previous experience, your feelings, your tendencies, counselling and psychological wellbeing history etc.)

  • The activity practiced under guidance (if any)

  • The progress of the session

  • The plan of your counselling/therapy practice.

  • Some relevant medical information


2.13 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.


2.2 Use of Your Personal Data

The information collected is necessary information for building therapeutic/ counselling relationship only.


2.21 We may use/process Your personal data listed in 2.11 for the following purposes:

  • To manage/reschedule or cancel your bookings

  • To contact you

  • To manage Your requests

  • To provide You with news, special offers and general information about other services and events which we offer t unless You have opted not to receive such information.

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.


2.22 We use/process Your personal data listed in 2.12 for the following purposes:

  • To manage the performance and progress of the session. PSYWELL obtain these information in order to build an accurate picture of You, so that the service can be tailored to meet Your needs and part of keeping you safe.

  • Your counsellor is the only person who has access to Your data. Your counsellor will not share Your information unless she/he feels You are at great risk either to Yourself or others.

  • Your data is stored safely and only examined by your counsellor.

  • Your data is kept confidential and secure – in a locked cabinet or password protected PC - and in accordance with GDPR. It will be kept for 7 years following the ending of therapy for legal reasons. Your data will then be dispose in a confidential manner.

  • Your data will never be shared with any external agencies for any commercial purposes. However, We may need to pass on your records unless We are required by law or with a safeguarding concern to do so.

3. Your Rights


Under General Data Protection Regulations You have the following rights:

  • The right to be informed about the collection and use of Your personal information as described above.

  • The right to access data, by contacting Psywell or Your counsellor at through a data subject access request, where Your request will receive a response normally within 3 working days.

  • The right to rectification. If You believe that any information We hold about You is not accurate, please contact me and I will promptly amend, if found to be incorrect.

  • The right to erasure. You can request at any time that I erase or destroy any personal information or data that I hold on You if You believe it to be incorrect. This request must be put in writing or via email.

  • The right data portability. You have the right to obtain Your personal data for Your own purposes.

  • Once You have received your data, you are responsible for the confidentiality of your own data.

  • You have the right to object to any personal data being collected, however if this is the case, therapeutic work may not be able to commence. This is because We are required to keep appropriate records in line with our insurance provider, professional ethical body and for legal and safeguarding purposes.


4. Retention of Your Personal Data


We will retain Your Personal Data for at least 7 years after the sessions stops, or for as long as is necessary for the purposes set out in this Privacy Policy (referring to 2.2). We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

5. Transfer of Your Personal Data


The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.


6. Disclosure of Your Personal Data


6.1 Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.


6.2 Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


6.3 Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Protect the personal safety of You or the public

  • Comply with a legal obligation

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect and defend the rights or property of the Company

  • Protect against legal liability


7. Security of Your Personal Data

The security of Your Personal Data is very important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

By booking with Psywell Ltd. You automatically agrees to this privacy policy. 

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